Refund Policy

Last Updated: November 6, 2026
Version: 1

At Found, we’re committed to delivering a fair, transparent, and supportive experience. To ensure high-quality care and maintain sustainable operations, we’ve outlined the following refund policy applicable to your Subscription Plan(s) and related Services as defined in the applicable Offer Terms. This Refund Policy is incorporated by reference into and forms part of those Offer Terms. Capitalized terms used but not defined herein shall have the meaning ascribed to them in the Offer Terms or Terms and Conditions, as applicable. This policy applies across all Found programs — Weight Loss, Hormone Care and WellnessRx — with program-specific call-outs noted where treatment differs.

1. Membership Fees: You are eligible for a full refund of your membership fee if:
   
   1. You cancel within three (3) days of your original purchase date, or
   2. You cancel before completing your first medical consultation.
      
      After either of these events have occurred, your membership fee becomes non-refundable, except as expressly provided in this Refund Policy or required by applicable law.
      
      
2. Medications and Lab Kits: Medications and lab kits cannot be returned or refunded once dispensed or shipped, including when unused, due to applicable safety and handling requirements. If an order has not been dispensed or shipped, or if an order is lost, damaged, incorrectly fulfilled, or otherwise subject to a billing or fulfillment error, please contact Support to review the available options. This policy helps ensure we maintain the highest standards of safety and care for all members. Refunds or other remedies will be provided where required by applicable law.
   
   
3. Co-Pays and Patient Responsibility Amounts: Co-pays and other patient responsibility amounts are non-refundable. These charges are determined by your insurance provider and are based on services already rendered. These charges are not part of your Found subscription and cannot be reversed once billed. Please see our Payment and Billing Consent for more information.
   
   
4. Medical Disqualification: If you complete a medical consultation and are determined to be medically disqualified from all treatment options, you are eligible for a full refund of your membership fee. If you are ineligible for a particular medication, formulation, or delivery method but remain eligible for another clinically appropriate treatment option available under the program you purchased, a refund is not automatically available solely because your preferred option is unavailable. Your care team may discuss appropriate alternatives with you. Nothing in this section requires you to accept an alternative treatment or limits any refund right required by applicable law or otherwise provided under this Refund Policy.
   
   
5. Skip / Pause (Hormone Care & WellnessRx only): Hormone Care and WellnessRx may be skipped for an upcoming period. Skipping suppresses that period’s charge entirely — no charge occurs, so no refund or proration question arises. Your plan auto-resumes at the next period unless you skip again. Skip is not currently available for GLP-1 plans.
   
   
6. Additional Information:
   
   1. Renewal payments are non-refundable. To avoid a scheduled renewal charge, you should cancel or pause your subscription at least twenty-four (24) hours before the scheduled payment processing time.
   2. Initiating a chargeback may impact your eligibility to continue receiving services from Found.
   3. If you are experiencing issues or dissatisfaction, we encourage you to contact our Support team at [email protected]. We’re here to help and can often resolve concerns quickly.
   4. Any refunds issued under this policy will be refunded back to your then-current payment method listed in your Found account. Refunds may take up to thirty (30) days to process.
   5. We reserve the right to modify or update our Offer Terms and the corresponding Refund Policy therein at any time, for any reason, with or without prior notice.
      
      
7. Free Trials and Other Offers. Found may offer additional promotions or discounts related to Services from time to time. Please read the details of those offers carefully, as any additional terms presented to you during the sign-up process will form part of the Offer Terms. Unless specified in writing, all discount offers that require a payment are non-refundable. Any trial or other promotion must be used within the specified time frame of the trial or promotion. YOU MAY BE REQUIRED TO HAVE A VALID PAYMENT METHOD ON FILE AND ACCEPT THE TERMS OF AN AUTOMATICALLY RENEWING PAID SUBSCRIPTION, INCLUDING THOSE DESCRIBED IN THIS SECTION, IN ORDER TO INITIATE A PROMOTIONAL MEMBERSHIP; IF YOU DO NOT CANCEL BEFORE YOUR TRIAL OR PROMOTIONAL MEMBERSHIP PERIOD ENDS, YOUR ACCOUNT WILL BE CONVERTED TO A MONTHLY SUBSCRIPTION AND WILL BE CHARGED IN ACCORDANCE WITH THESE OFFER TERMS.