In-app video Care Calls with a Found Provider
Schedule your call today to get your next refill
In order to get your refill, your next appointment with a Found-affiliated provider must be a video Care Call.
As you go forward, you'll schedule and attend all your Care Calls with a Found provider in our app.
These face-to-face calls give you the same top-level care, personalized recommendations, and prescription refills.
Download the Found app today!
These steps apply to members on the insurance track, where a video Care Call is required for each refill. On a cash-pay plan, care is text-based in most cases and a video Care Call is not required for every refill.
Your questions, answered:
Will I get charged extra for video consultations?
How can I schedule a Care Call with a provider?
Start here to choose a date and confirm your appointment. (The link opens our app on mobile devices only.)
Can I reschedule a Care Call with a provider?
Yes, you can reschedule your appointment with your provider as long as you do so 24 hours before your appointment. To reschedule, click on your appointment link in the event on your calendar and select a new appointment time.
What happens if I can’t get an appointment with a provider before my prescription needs to be refilled?
We have several providers available for you to speak with. Please message our support team with dates and times that work for you within the next 3-5 business days. We’ll find an available provider and set up your appointment.
How often can I schedule a Care Call with a provider?
What if I need to connect with a provider between refills?
If you have any questions or concerns between Care Calls, message your provider through the Found app.
What if I don't have the app?
You will need to download the app to schedule your Care Call. Click here to download the Found app now.
