Oh no!

We're very sorry but based on your responses to the eligibility survey, Torch doesn't yet have a product that is a good fit for your needs. We're working on something for you too and will make sure to reach out when it's ready. 

Your purchase will be automatically refunded.

Why you are seeing this page: as part of the Torch program, members are prescribed weight loss medication. Certain medications are unsafe for individuals based on their health history which means we can't accept 100% of interested individuals. This is to ensure your health and safety.

If you have any questions or would like to learn more about Torch program eligibility requirements please do not hesitate to reach out to our support staff via online chat (the icon in the bottom right corner of the page) or email at support@torchrx.com.


According to your responses, you could be experiencing symptoms of depression. It’s important to talk to someone about these symptoms, and we’ve provided a list of resources below. You can also ask your primary care provider, or insurance provider, for a referral. In case of emergency or if you currently feel unsafe or are having thoughts of hurting yourself call 911 or go to the nearest emergency room immediately.


  • National Suicide Prevention Hotline: 1-800-273-TALK (8255)
  • National Alliance on Mental Illness (NAMI) helpline: 1-800-950-NAMI (6264). If in a crisis text "NAMI" to 741741 for 24/7 confidential free crisis counseling 
  • NAMI's website
  • Substance Abuse and Mental Health Services Administration (SAMHSA)- National Helpline for free confidential 24/7 treatment referral and information service: 1-800-662-HELP (4357)
  • SAMHSA's website